In this section you will find answers to frequently asked questions.
Q: How has Coronavirus and the war in Ukraine affected SIGI?
A: Production is up and running. We’ve had some issues because our heat treatment facility was running in a limited mode because of Covid quarantines in the beginning of the new year which belated some orders (notably Kings and Gothic swords). But now everything is OK. Some shipments might be affected by the situation but it’s difficult to forecast.
Q: Do you accept orders?
A: Unless stated otherwise on our social media accounts or even here, yes we do!
Q: How can I order from you?
A: The order process is described in the How to order page. TlDr; You can use our Order Form or just drop us an email with your order summary and contact details to email@example.com.
Q: Do you ship to my country?
A: We ship worldwide.
Q: How much is the shipping to my country?
A: Shipping costs vary quite a lot from country to country. For instance shipping a sword to Germany starts at 20€, to USA at 50€, to Australia at 100€. We’re constantly working on finding cheaper options but we want to make sure that your product will get to you in the first place. We use DPD for EU orders, Slovak Post and FEDEX for international orders.
Q: How much do I need to pay upfront?
A: You don’t need to pay any deposit or any money upfront. We only ask for payment when our products are finished and ready to ship.
Q: What payment methods are available?
A: Within the EU, the best option is to use SEPA Bank transfer. Bank transfer might be also the cheapest option for you in many other countries. We also offer credit/debit card payment through a secure gateway (TrustPay) and GooglePay/ApplePay (if applicable). Alternatively you can use PayPal or Wise, Revolut etc. Some of the payment options may include special fees up to 6% of the total sum of the order.
Q: Why are there extra fees on some payment methods like PayPal or Creditcard / Cardpay?
A: When doing international money transfer, mainly if there’s currency exchange involved, some services like PayPal or TrustPay charge us, the vendor, up to 6% of the whole sum of the transfer, the fee included. Banks or other services charge the sender, which is correct. So to compensate for the fees, we need to charge extra when using this payment option. We sincerely recommend using standard bank transfer, Wise or other services which are cheaper and have the same amount of reliability.
Q: What are the fees for my payment method?
A: There is no extra fee for a bank transfer or services like Wise. With a credit/debit card or GooglePay/ApplePay, if you are from the EEA, the fee is approx. 1% of the total sum. Outside the EEA (US, Asia etc.) the fee is approx. 3% of the total sum. If you decide to pay with PayPal, the transfer fee for EEA members is approx. 3% of the total sum and for countries outside the EEA it’s approx 6% of the total sum. The total sum means that the fee is included.
Q: I’ve paid for my product(s) how long will it take for the package to get to me?
A: After we receive your payment, it will take us a few days to pack and clean your order. We ship large quantities and we usually ship 2 times a week. After that shipments within the EU usually take 2-5 days. Outside the EU, the delivery may take 1-3 weeks. During the pandemic and due to various political turmoils, in rare cases the shipping might take up to 1-1.5 months (but that is extremely rare).
Q: Are there vendors or resellers who sell your equipment?
A: Not at this moment but that might change. We sell our goods directly.
Q: How long will it take to fulfil my order?
A: Current waiting time is about 6 months from order because of high demand. We’re trying to shorten the time as much as we can but there’s a limit to what we can do.
Q: Do you have anything in stock?
A: We rarely keep things on stock. If there’s something we usually offer it straightaway (unless it fits other customer’s specifications). Nothing bad in asking us on social media though 🙂
Q: Is there a warranty?
A: Yes, please see the Warranty section for more details.
Q: Can you make my custom design?
A: We can make some custom work to some extent but that is not our goal. Check the Customization page for more details. We want to create standardized, ready to use and fully tested products. But don’t hesitate to tell us what you’d need.
Q: What is the difference between Maestro, Standard, Concept…?
A: Main qualities of our swords are described in their product details. Shortly, every Schilt or Shield (the wider area of the blade above the cross) does affect the blade contact in some way. Regular Schilt (Feder Standard or Shorty) helps to redirect the other fencer’s blade away from your fingers. The wider Schilt protects you even more. The Concept-sleek Schilt simulates a classical blade more by redirecting blade to your crossguard but still protects your fingers.
Furthermore, the Feder Standard has a versatile blade for all kinds of activities, from drilling to tournament fighting. The Feder XL is a little longer, has a heftier blade but still a fair POB relatively close to the cross to compensate the weight. It’s an advanced sword and suitable for those who use larger gloves and prefer a “handle grip” to “pommel grip”. The blade of SIGI Concept is similar in it’s behaviour to Standard Feder, so is the Maestro.
Summarized: All of our swords are great and optimized to perform well. We recommend you to get what you like. Just don’t forget to check your usual tournament area limits to fit within them with our larger swords.
Q: Can you sponsor my event?
A: We do sponsor some events. However there’s a limit to what we can provide. Contact us for more details.
Q: Do you offer discounts?
A: We can offer discounts for larger club orders. Please contact us for more info.